Turning Customer Suggestions Into Solutions
At the end of last season, we asked customers what UAS could do next year to improve our services even more. While we couldn’t satisfy all your requests, we did address a few.
CUSTOMER SUGGESTION:
More training videos online.
-Kim S.
UAS SOLUTION:
We’ve created and uploaded several new videos to our website and YouTube channel. Videos include:
If you have suggestions for other videos, just let us know!
CUSTOMER SUGGESTION:
Continue to share knowledge/educate customers on product details and development.
-Nathan Q.
UAS SOLUTION:
Each month, we continuously add and update information, and make this info public on our website, our social media channels, our email newsletter, press releases and other marketing tactics (like direct mail, digital ads and more.)
CUSTOMER SUGGESTION:
More contact between sales reps and customers during the season.
-Zach U.
UAS SOLUTION:
Customer service is a tenet at UAS. Since we’ve rapidly grown these past few years, we’re making it a point to improve our communication between reps and customers. We have added new administrative staff that will help our reps maintain customer lists and stay up-to-date on their communications. We also have a text message platform that will send customers monthly reminders about pertinent treating/product topics.
CUSTOMER SUGGESTION:
Wouldn’t mind having a couple of printed and mailed bills throughout the season.
-Michael M.
UAS SOLUTION:
Several customers have requested a mailed invoice instead of an emailed one. If you’d like yours sent in the mail, just let your rep know!
CUSTOMER SUGGESTION:
Product catalog with all available products.
-Steve T.
UAS SOLUTION:
Each year, we update our annual brochure with all available products listed. It’s all online on our website too! If you’d like a brochure mailed to you, just contact us and we’ll drop it in the mail.
Have any other suggestions?